Tues – Sat: 10am to 5pm

(925) 829-6360

7111 Amador Plaza Rd. Dublin, CA 94568

Contact Us

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Service Request

**If you smell natural gas, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000.

Custom Fireplace has the largest in house service technician team in the area. We employ only the most experienced, knowledgeable and trustworthy technicians. It is because of this that we can truly offer a service experience like no other. Please fill out and submit the form below and one of our staff members will get back to you soon.

Service charge is $325 for Gas and Pellet units. This charge covers the initial service trip, any subsequent trips, a full cleaning of the unit and all labor

*Parts are extra and not included in $325 charge.

If you purchased and had your fireplace, gas insert or gas logs installed by Custom Fireplace please use the form below to request service or repairs.

Our Hours

Tues – Fri: 10am to 5pm
Sat:10am-5pm by Appointment only