7111 Amador Plaza Rd, Dublin, CA 94568 | (925) 829-6360

Contact Us

Get In Touch

Please note we only provide services to the greater California Bay Area cities.

Service Request

**If you smell natural gas, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000.

Custom Fireplace has the largest in house service technician team in the area. We employ only the most experienced, knowledgeable and trustworthy technicians. It is because of this that we can truly offer a service experience like no other. Please fill out and submit the form below and one of our staff members will get back to you soon.

Service charge is $325 for Gas and Pellet units. This charge covers the initial service trip, any subsequent trips, a full cleaning of the unit and all labor

*Parts are extra and not included in $325 charge.

If you purchased and had your fireplace, gas insert or gas logs installed by Custom Fireplace please use the form below to request service or repairs.

Request A Quote

If you would like a quote for any services or products. Please fill out the form below and we will get back to you as soon as possible!


Tues – Fri: 9am to 5pm
Sat: Appointment only